The Cover Virginia Call Center is currently experiencing higher than normal call volumes and wait times. You can visit to apply for health coverage, renew your existing coverage, or report changes to your income or household. For general questions, click here to email us.
Medicaid renewals are being processed during the COVID 19 emergency, but you will not lose coverage if you do not renew at this time. See the latest information about renewing your health coverage here.

Health coverage from Virginia Medicaid needs to be renewed each year. This is called an annual renewal. If your local department of social services has all of the information needed to complete your renewal, this process will be done automatically. You will receive a notice in the mail telling you if your coverage will continue for another year.

If your renewal cannot be completed automatically, you will receive a paper renewal form in the mail. This means you must take action to renew your health coverage.

Renewing online or by phone is faster and easier. You can renew your health coverage in the following ways:

  1. Online: Go to and click on "Renew My Benefits*."
  2. By phone: Call Cover Virginia at 1-855-242-8282/TTY: 1-888-221-1590; this call is free.
  3. By mail or in person: Complete the paper renewal form and return it to your local department of social services.
If you do not complete your renewal, you will lose your Medicaid health coverage.

Call Cover Virginia at 1-855-242-8282 if you have any questions.

Cover Virginia has introduced a new email address for members and applicants to send requested information: You can scan and upload, attach electronic copies, or take a picture of your information and attach it to the email. This email only receives information; you will not receive a response and it cannot be used to ask questions. Please call Cover Virginia at 1-855-242-8282 with questions. If additional information is needed, you will be sent another letter.

*To create a CommonHelp Account:

  1. Go to
  2. Click "Check My Benefits"
  3. To link your case to your CommonHelp account, you will need your case number and your client ID number. These numbers are printed on the front of the paper renewal form you received in the mail. You can also call your local department of social services and ask for this information.

If you are currently enrolled in a Federal Health Insurance Marketplace plan, you need to renew your coverage annually. You can learn about the renewal process or renew your coverage at