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The Department of Medical Assistance Services (DMAS) complies with applicable Federal civil rights laws and does not discriminate on the basis of race, color, national origin, age, disability, or sex. This agency does not exclude people or treat them differently because of race, national origin, age, disability, or sex.
DMAS provides free aids and services to people with disabilities to communicate effectively with us, such as:
- Qualified sign language interpreters
- Written information in other formats such as large print, audio, or accessible electronic formats
DMAS provides free language services to people whose primary language is not English, such as:
- Qualified interpreters
- Information written in other languages
If you believe that DMAS has failed to provide these services or discriminated in another way on the basis of race, color, national origin, age, disability, or sex, you can file a grievance by phone, in person, or by mail to:
Department of Medical Assistance Services
600 E. Broad Street
Richmond, VA 23219
Telephone number: (804) 786-7933 (TTY: 1-800-343-0634).
If you need help filing a grievance, the DMAS Civil Rights Coordinator is available to help you.
You may also file a civil rights complaint with the U.S. Department of Health and Human Services, Office for Civil Rights electronically at https://ocrportal.hhs.gov/ocr/portal/lobby.jsf or by mail or phone at:
200 Independence Avenue, SW, Room 509F
Washington, D.C. 20201;
Telephone number: 1-800-368-1019 (TTY 1-800-537-7697).
Complaint forms are available at https://hhs.gov/ocr/office/file/index.html.