Virginia Medicaid is taking steps to improve access to care for Medicaid and FAMIS members. We will continue to update this page as information becomes available.
Accessing Health Care
You can apply for Medicaid at any time at https://www.commonhelp.virginia.gov.
You can also apply for low-cost health insurance through the Health Insurance Marketplace at www.healthcare.gov.
If you do not qualify for full benefits through Medicaid or FAMIS, or you cannot afford Marketplace coverage, there are still options available for the uninsured to receive health care services at Virginia's Free and Charitable Health Clinics and Virginia's Community Health Centers.
Additional ResourcesIf you have questions about how Medicaid is improving access to care in response to COVID-19, contact DMAS here: https://www.dmas.virginia.gov/contactforms/#/general
For more information about COVID 19, visit the Virginia Department of Health website at www.vdh.virginia.gov
Virginia Poverty Law Center COVID-19 response resources (includes housing and immigration) https://vplc.org/learn/covid-19-civil-legal-response-in-virginia/
This short powerpoint video explains Covid-19 to people with intellectual disabilities (made by VCU Partnership for People with Disabilities) https://www.youtube.com/watch?v=LGLUkexHV-o&feature=youtu.be
Resources for Advocates
This fact sheet outlines the policies we are implementing to streamline processing of applications and to maintain coverage for our members. [PDF] COVID-19 Medicaid Information Eligibility, Enrollment, and Appeals. (Updated 08/01/2020)
These forms authorize individuals/entities such as application assisters, navigators, and Certified Application Counselors (CACs) to provide assistance to applicants for Medical Assistance upon receipt of verbal consent. The authorization of verbal consent will expire at the end of the COVID-19 public health emergency.
- [PDF] Acknowledgment of Receipt of Verbal Consent (English).
- [PDF] Acknowledgment of Receipt of Verbal Consent (Spanish).
Adding options for customers to return verifications, Cover Virginia introduced a generic inbox for verifications. This allows customers to upload images of verifications and send them via email in addition to fax and/or mail. Customers will be alerted of this return method during calls for applications, status, and renewal submissions, as well as on the Verification Checklist sent (VCL) to the customer requesting information. The email address is email@example.com and is outbound only, meaning customers will not receive a response from this inbox. If additional information is needed, another VCL will be sent. This email inbox will be available after the end of the emergency period.
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