The Cover Virginia Call Center is currently experiencing higher than normal call volumes and wait times. You can visit to apply for health coverage, renew your existing coverage, or report changes to your income or household. For general questions, click here to email us.

Virginia Medicaid is taking steps to improve access to care for Medicaid and FAMIS members. We will continue to update this page as information becomes available.

Covid 19 Infographic

Accessing Health Care

You can apply for Medicaid at any time at

You can also apply for low-cost health insurance through the Health Insurance Marketplace at

If you do not qualify for full benefits through Medicaid or FAMIS, or you cannot afford Marketplace coverage, there are still options available for the uninsured to receive health care services at Virginia's Free and Charitable Health Clinics and Virginia's Community Health Centers.

See the latest information about renewing your health coverage here.

Additional Resources

If you have questions about how Medicaid is improving access to care in response to COVID-19, contact DMAS here:

For more information about COVID 19, visit the Virginia Department of Health website at

Virginia Poverty Law Center COVID-19 response resources (includes housing and immigration)

This short powerpoint video explains Covid-19 to people with intellectual disabilities (made by VCU Partnership for People with Disabilities)

Resources for Advocates

This fact sheet outlines the policies we are implementing to streamline processing of applications and to maintain coverage for our members. [PDF] COVID-19 Medicaid Information Eligibility, Enrollment, and Appeals. (Updated 08/01/2020)

These forms authorize individuals/entities such as application assisters, navigators, and Certified Application Counselors (CACs) to provide assistance to applicants for Medical Assistance upon receipt of verbal consent. The authorization of verbal consent will expire at the end of the COVID-19 public health emergency.

[PDF] Consumer Directed (CD) Services Personal Care COVID-19 Flexibilities Fact Sheet - 2020.

[PDF] Consumer-Directed Services COVID-19 Fact Sheet on Personal Protection- 2020

Adding options for customers to return verifications, Cover Virginia introduced a generic inbox for verifications. This allows customers to upload images of verifications and send them via email in addition to fax and/or mail. Customers will be alerted of this return method during calls for applications, status, and renewal submissions, as well as on the Verification Checklist sent (VCL) to the customer requesting information. The email address is and is outbound only, meaning customers will not receive a response from this inbox. If additional information is needed, another VCL will be sent. This email inbox will be available after the end of the emergency period.

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