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The following resources are available to assist you with outreach.

COVID-19

[PDF] COVID-19 Medicaid Information Eligibility, Enrollment, and Appeals
This fact sheet outlines the policies we are implementing to streamline processing of applications and to maintain coverage for our members. (Updated 05/22/2020)
[PDF] Acknowledgment of Receipt of Verbal Consent (English)
[PDF] Acknowledgment of Receipt of Verbal Consent (Spanish) (Updated 05/13/2020)
This form authorizes individuals/entities such as application assisters, navigators, and Certified Application Counselors (CACs) to provide assistance to applicants for Medical Assistance upon receipt of verbal consent. The authorization of verbal consent will expire at the end of the COVID-19 public health emergency. (Updated 05/07/2020)
[PDF] Consumer Directed (CD) Services Personal Care COVID-19 Flexibilities Fact Sheet - 2020
(Updated 05/07/2020)
[PDF] Consumer-Directed Services COVID-19 Fact Sheet on Personal Protection- 2020
(Added 05/29/2020)
Adding options for customers to return verifications, Cover Virginia introduced a generic inbox for verifications. This allows customers to upload images of verifications and send them via email in addition to fax and/or mail. Customers will be alerted of this return method during calls for applications, status, and renewal submissions, as well as on the Verification Checklist sent (VCL) to the customer requesting information. The email address is covervadocs@conduent.com and is outbound only, meaning customers will not receive a response from this inbox. If additional information is needed, another VCL will be sent. This email inbox will be available after the end of the emergency period.

Toolkits

[PDF] Advocates Toolkit
An easy to follow guide to help you understand and promote the new coverage for adults (Updated 04/20/2020)
[PDF] Elected Official Toolkit
An easy to follow guide for legislators (Updated 04/20/2020)

Videos

How to Apply for Health Coverage video - English
Sixty second cartoon video in English that easily explains the application process for consumers. (Added 11/6/2019)
How to Apply for Health Coverage video - Spanish
Sixty second cartoon video in Spanish that easily explains the application process for consumers. (Added 11/6/2019)

Resources for Noncitizens

[PDF] Frequently Asked Questions About Medicaid for Non Citizens
A guide to eligibility rules for non citizens. (Updated 3/10/2020)
[PDF] Preguntas Comunes Sobre Medicaid de Virginia Para No Ciudadanos
Una guia a las reglas de elegibilidad para no ciudadanos (Updated 3/10/2020)
[PDF] Public Charge - Does this apply to me?
Information for members on the Public Charge rule (Updated 3/10/2020)
[PDF] Carga Pública - ¿Esto se aplica a mí?
Carga pública: cómo me afecta (Updated 3/10/2020)
[PDF] Public Charge - Getting the help you need
Resources for members regarding the Public Charge rule (Updated 3/10/2020)
[PDF] Carga Pública - Obtener la ayuda que necesita
Carga pública: Obtener la ayuda necesaria (Updated 3/10/2020)
[PDF] FAQ: Public Charge and Health Coverage Programs
Frequently asked questions about the Public Charge Rule (Updated 3/10/2020)
[PDF] Carga Pública: ¿Aplica a mi caso?
Carga pública: su aplicación a mi caso (Updated 3/10/2020)
[PDF] How Changes to the Public Charge Immigration Policy Will Impact People Seeking Public Benefits
Impact of the Public Charge Rule (Updated 3/10/2020)
[PDF] ¡Conozca sus Derechos!
Conozca sus Derechos - actualizado febrero de 2020 (Updated 3/10/2020)

Printed Materials

Materials
Order and print Health Coverage for Adults materials online, free of charge
[PDF] Print on demand Family Palm Card
From the "Who's taking care of you?" advertising campaign (4" x 9") (Updated 03/27/2019)
[PDF] Print on demand Original Palm Card
From the "Who's taking care of you?" advertising campaign (4" x 9") (Updated 03/27/2019)
[PDF] Print on demand Mother and Child Palm Card
(4" x 9") (Updated 03/27/2019)
[PDF]Print on demand Poster
From the "Who's taking care of you?" advertising campaign (8.5 x 11) (Updated 03/27/2019)

Presentations

[PDF] Presentation for Stakeholders and Advocates
For providing presentations to stakeholders and advocates (Updated 02/25/2020)
[PDF] Script for Stakeholders and Advocates
Provides talking points for the presentation (Updated 02/25/2020)
[PDF] Presentation for Members and Other Audiences
For providing presentations to members and other audiences (Updated 02/25/2020)
[PDF] Script for Members and Other Audiences
Provides talking points for the presentation (Updated 02/25/2020)

Additional Resources

Additional Resources for Providers/Stakeholders
Connects to resources on the DMAS website

Training

SignUpNow Workshops
Add your name to the e-mail list to be notified about the dates and locations across the state where SignUpNow workshops (5 hour) will be held. There you can learn how to help individuals and families apply for Virginia's state-sponsored health insurance programs (Medicaid and FAMIS). To see scheduled workshop dates and locations, please go to https://www.vhcf.org/workshops (Updated 02/27/2020)

Events

Cover Virginia Countdown! 100 Days to Coverage Event
Check out the video of speakers and presentations from the Advocates event that was held on on September 21st, 2018 at the Virginia Hospital & Healthcare Association in Richmond.
[PDF] Insights from Eligible Virginians - Alison Betty and David Smith
[PDF] Outreach and Application Assistance Needs - Jill Hanken and Deborah Oswalt
[PDF] Breakout Sessions Report - Jill Hanken and Deborah Oswalt
(Added 10/25/2018)

If your organization would like to request a speaker to present information about the new health coverage for adults, please contact us at CoverVASpeakersBureau@dmas.virginia.gov. Include the name of the organization, number of individuals expected to attend, date and time. It would also be helpful to know the type of audience (general public, advocates or providers).

Please check this page often as new resources and materials are constantly being updated.

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